Network Engineer L1 - Singapore - ITCAN Pte Ltd

ITCAN Pte Ltd
ITCAN Pte Ltd
Verified Company
Singapore

4 days ago

Wei Jie

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Wei Jie

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Description
Participate in maintenance standby duty to cover 24x7 support on rotational basis pre-assigned by the team lead (L2)

  • Ensure SLA Level is achieved every single fault case.
  • Ensure escalation is carried out when a fault call is beyond the knowledge of L
  • Attend to daily call assignment when not in standby during office hours.
  • Perform weekend or after office hours duty though not on standby if required.
  • Attend to preventive maintenance not limited to hardware inventory.
  • Follow up case from opening till closure.
  • Update incident tickets properly and promptly.
  • Get certifications required to support key customers.
  • New assignment by Ops manager or TSM when needed.

Job Types:
Full-time, Permanent, Contract


Salary:
$4, $5,500.00 per month


Benefits:


  • Professional development

Schedule:

  • Day shift
  • Flexible hours
  • Monday to Friday
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