Jobs

    Operations Assistant Manager/Manager - Singapore - Oxpay Sg Pte. Ltd.

    Oxpay Sg Pte. Ltd.
    Oxpay Sg Pte. Ltd. Singapore

    5 days ago

    Default job background
    Full time
    Description

    OxPay SG Pte Limited is a Major Payment Institute licensed by the Monetary Authority of Singapore. Together with OxPay's licensed payment companies in Malaysia, Thailand and Indonesia, the group aims to become a payment powerhouse in Southeast Asia.

    We have an opportunity to invite a Payment-talent to join our exciting growth journey as an Operations Assistant Manager/Manager (Fintech Payment). The person will be based in Singapore but has responsibilities across all businesses.

    Responsibilities:

    . Responsible for the management of the operation team.

    . Plan, execute, monitor and review all operation processes to support business objectives.

    . Plan and manage team members to align with business objectives.

    . Responsible for the overall operation and management reporting.

    . Responsible for the success of team members in their respective roles.

    . Continuous improvement of operation functions

    . Gather, analyse, and summarise data and progress to overall objectives and KPIs.

    . Identify trends and possibilities, then convey them to all levels and urge action.

    . Monitor system issues and aid in their resolution.

    . Develop and present possible corrective actions when issues arise.

    . Engage with partners, payments service providers, merchants, and technology firms to advance strategic alliances and plans.

    . Source, engage, coordinate and manage partners or vendors involved in the operation.

    . Develop or update company policies related to operation.

    . Ensure policy, regulatory and contractual compliance.

    . Contribute to product development and innovation from an operation perspective.

    . Tracking operation costs toward maintaining profit-margins.

    . Performs additional related duties as assigned.

    . Good solution and decision-making skills

    . Strong organizational and presentation skills

    . Resourceful, proactive with enthusiastic and positive can do' attitude

    . Excellent customer service and desire to continuously seek improvements

    Requirement:

    . Tertiary educated with 3 or more years of full-time professional experience in payment operation roles.

    . Prior operation experience in financial services, specifically payments industry preferred.

    . Good Understanding of Credit/Debit and Alternative Payment Methods, EMV, mobile and eCommerce payment.

    . At least 1 year of team leadership or management experience

    . Team and people management towards operational excellence

    . Interpersonal and customer service communication skills

    . Operational planning, analysis and decision making

    . Planning and working with cross-functional stakeholders and clients

    . Written and verbal communications skills, ability to develop clear, insightful presentations, internal briefs and reports

    . Conflict management and resolution

    . Systematic and methodical in diagnosing issues

    . Technical interest and aptitude to work with digital productivity tools, mobile devices, etc.

    . Good ability to work with spreadsheet, data, and data analysis

    . Integrity (honesty, dependability), sense of urgency, problem-solving skills and attention to detail

    . Excellent written and verbal skills in English

    . Singaporeans or PRs only

    . 5 days' work week

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