Application Support Specialist - Singapore - AVATAR TECHNO SERVICES PTE. LTD.

Description

Key Responsibilities:

• Provide timely and effective level 1 technical support for application-related incidents and service requests.

• Troubleshoot and resolve application issues, both independently and in collaboration with development teams.

• Research, resolve, respond to and document end user reported issues/inquiries.

• Monitor application performance, identify bottlenecks, and implement performance enhancements.

• Maintain documentation related to application configurations, troubleshooting procedures, and known issues.

• Stay updated with industry trends and emerging technologies to drive continuous improvement in application support processes.

Requirements:

• Minimum 1 year relevant experience

• Strong technical knowledge and experience in supporting enterprise-level applications.

• Proficiency in troubleshooting application issues, performing log analysis, and using monitoring tools.

• Process good communications skillset

• Experience with databases and SQL query language.

• Familiarity with software development life cycle (SDLC) and ITIL principles.

• Excellent problem-solving and analytical skills.

• Effective communication and collaboration abilities.

• Ability to work under pressure and prioritize tasks in a fast-paced environment. Preferred Skillset

• Oracle Database - Basic

• MySQL Database - Basic

• Jira
• Exce