Front Office Manager - Singapore - SSG HOTELS PTE. LTD.

SSG HOTELS PTE. LTD.

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

beBee Recruiter

An exciting opportunity has arrived at The Garcha Group, Singapore's boutique hotel group currently with the following hotels:

Garcha Group Benefits:

As an associate of a Marriott hotel, you, your parents or parentsinlaws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels worldwide.
As an associate of a Marriott hotel, you have access to the "Global Learning + Development" tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)
Comprehensive Health Insurance Plan with Raffles Insurance with the option to upgrade at subsidized corporate rates.
2 nights yearly staycation including all meals and beverage (incl. alcoholic) in any of the 4 Garcha Group hotels in Singapore.
20% off Food/Alcohol Bill at all Garcha Group restaurants and bars
Telephone Allowance (as applicable dependent on position)
Transportation Allowance (as applicable dependent on position)
SIGNING BONUS equal to 1 month salary (as applicable dependent on position)

Job Description & Responsibilities:

Processing guest checkins and room assignments following hotel's rate structures, discounts, sell/upsell strategies and accommodate to special requests whenever possible
To provide assistance when required for luggage's, safety box, additional guest room keys, transportation etc.
Collect payment in compliance with cash handling, credit card processing and accounting policies and procedures
Answer enquiries about hotel services, in house events, directions, attractions etc
Preregister, block reservations and as appropriate, take same day and future reservations as well as to follow P&P for room cancellations
Perform night audits during midnight shift and prepare necessary reports
Handle any loyalty membership "Bonvoy" related enquiries, including adequate management of "Preferred", "Gold" and "Platinum" members
To always be on time and at work when scheduled, in proper grooming and uniform
To always remain professional with positive attitude and actions when communicating with guest and associates
Managing the Front Office Team with Front Office Manager inclusive of rostering/appraisals/discplinary action.
Any other duties / task as requested by management

Other Requirements

Required language(s): English, preferable one other spoken language
At least 2 year(s) of working experience in a related field
Required skills(s): Opera, Marriott, Hotel, Diligent, trustworthy, articulate
Preferably Junior Executive specialized in Hotel Management/ Tourism Services or equivalent