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Customer Service Executive

    Customer Service Executive - Singapore - Recruit Express Pte Ltd

    Recruit Express Pte Ltd
    Recruit Express Pte Ltd Singapore

    1 week ago

    Recruit Express Pte Ltd background
    Description

    Job Scope:


    • Responsible to ensure effective and accurate processing/releasing all sales orders to enter timely in system and orders to meet delivery as per First Confirmation Date given by customers.
    • Perform order validations with high level of accuracy and consistent with the terms and conditions on customer's purchase orders.
    • Act as an intermediary between customer and multiple departments including sales, procurement, planning, quality control, regulatory, production and warehouse/logistics department on handling complaints, customer master information record (CMIR), credit block issues, shipping discrepancies, reverse logistics/returns.
    • Prioritization and tracking of customer's orders in system, review and escalation risk and opportunities to the supply planning team during the Monthly S&OP and ASF meetings
    • Ensure on-time delivery, customer complaint and high service level fulfilment

    Job Requirements:

    • Min. Diploma/Degree in any discipline with at least 2 years' experience in order fulfilment experience
    • SAP experience in Sales & Distribution (SD) module or Order-to-Cash (O2C)
    For interested applicants, please send your updated resume to:
    All candidates' information will be treated with the strictest confidence
    Melissa Zhang Zhiqi (Mezzo)
    R2197564
    Recruit Express Pte Ltd
    99C4599

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