Customer Service Representative - Singapore - TANGSPAC CONSULTING PTE LTD

Description

Multiple Openings for Customer Service Representative posiitions at different locations.

Jobscope depends on locations:

Harbour Front

• Attend to walk-in-customers
• Handle over-the -counter transactions including cash deposits and withdrawals accurately
• Assist in customers' enquries and ensure DBS' service delivery standards are met in achieving total.
• Customer satisfaction
• Prospect banking products and services to customers

Yishun

• Attend to walk-in customers
• Handle over-the-counter transactions in an efficient and accurate manner (including cash deposits and withdrawals)
• Assist in customers' enquiries and ensure DBS service delivery standards are met in achieving total customer satisfaction
• Prospect and introduce customers to the Bank's products and services
• Educate and migrate customers towards our digital platform
• Drive service excellence in the areas of customer satisfaction - customer wait time, problem resolution and customer feedback / escalation / complaint
• Ability to understand issues and appropriately escalate to Management in a timely fashion
• Ensure compliance with all regulatory requirements
• Contributes to self and team effort by accomplishing related results

Compass One

• Has customer service experience, preferably in financial institutions
• To provide one-stop customer service to corporate customers.
• Assist customers (primarily over the phone as an in-bound call agent) with dedication and passion on various enquiries and requests on *Corporate products; Corporate Account Services, Cash Management Products, Corporate Trade Services, Corporate Loans, Self-Service Banking, Corporate Live Chat.
• Resolve requests from corporate customers on general and transactional enquiries related to Corporate account products.
• Collaborate with stakeholders to resolve all customer queries and requests.
• Consistently deliver high quality service to our customers to achieve total customer satisfaction without compromising risk standards.

Kovan

• Has customer service experience, preferably in financial institutions
• To provide one-stop customer service to customers
• Handle over-the-counter transactions including cash deposits and withdrawals accurately.
• Assist in customer's enquiries and ensure DBS' service delivery standards are met in achieving total customer satisfaction without comprising risk standards
• Prospect banking products and services to customer.

Woodlands

• Attend to walk-in customers
• Handle over-the-counter transactions in an efficient and accurate manner (including cash deposits and withdrawals)
• Assist in customers' enquiries and ensure DBS service delivery standards are met in achieving total customer satisfaction
• Prospect and introduce customers to the Bank's products and services
• Educate and migrate customers towards our digital platform
• Drive service excellence in the areas of customer satisfaction - customer wait time, problem resolution and customer feedback / escalation / complaint
• Ability to understand issues and appropriately escalate to Management in a timely fashion
• Ensure compliance with all regulatory requirements
• Contributes to self and team effort by accomplishing related results

Languages Preference: English and Mandarin speaking to support clientele that speaks only Mandarin

Interested candidates kindly submit your updated CV in a Word Format to: Only shortlisted candidates will be notify. Thank you.