Customer Service and Logistics Specialist - Singapore - Ferring Pharmaceuticals, Inc.

Ferring Pharmaceuticals, Inc.
Ferring Pharmaceuticals, Inc.
Verified Company
Singapore

1 week ago

Wei Jie

Posted by:

Wei Jie

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Description

Job Description:


Would you like to contribute building our APAC Supply Network Operations Team that orchestrates our supply to markets, to provide our patients and customers with the highest possible level of service? We offer an exciting job in an international company with great development possibilities, and where your contributions will be valuable and make a difference.


The customer service and logistics specialist is responsible to ensure that all products required by the "customers" are available on time with the right level of inventory in order to achieve budget/business targets of marketing, sales, finance and operations.

Ensure close and smooth collaboration with all internal and external customers.- Understands and keep track on required replenishment/shipment to the markets/customers, focusing on:

  • Delivering on time and in full-
  • Avoiding/Minimizing backorder-
  • Understanding the market's specific requirement-
  • Understanding the market's dynamics-
  • Manage and monitor day-to-day sales orders. Lead discussions with Global Supply Chain teams and local markets to ensure the availability of the product and ensure on time shipment. Avoid/Minimize backorder and optimize transport cost and efficiency.
  • Updates and ensure data integrity in reports & KPIs and perform spot analysis when required.


Main Accountabilities- Providing the right documents such as shipping documents, invoice, credit note at the right price and right payment terms.- Ensure that pick-up, transport and delivery occur properly and timely with the right shipping documentation.- Control of local inventory level available for sale and ensure on time, in full replenishment when required.- Coordinate and support of actions in case of recall, quality investigation, traceability inquiry, repack, and other pharmaceutical operations.- Monitoring of return of expired or damaged goods and coordinate the issuance of relevant document (e.g credit note).- Single point of contact for local markets for any orders and replenishment matters.- Supports and coordinate import / export / logistic / distribution and customer service activities.- Ensure on time and in full replenishment and avoid/minimize backorder.- Constant communication with internal and external customers.- Monitor and respect the annual transportation budget.

Optimize transport and logistics aspects


Required Experience & Competences:

  • Team player
  • Strong analytical skills
  • Solid communication skills (both written and verbal)
  • Results focused, acts with high results accountability and ownership.
  • Change driver, creative thinker
  • Experience in similar positions
  • Experience with import / export / logistic & distribution aspects
  • Knowledge on Trade & Compliance being a strong added value
  • Technical mastery, ideally in ORACLE / SAP, with an advanced proficiency in Microsoft office (Word, Excel, Powerpoint. Power Bi and OneNote being and added value).
  • Language: Fluent in English, any other additional APAC language is a plus.
Your new team

You will join the dynamic APAC SNO team.

The team is composed of several functions, covering the local packaging activities, the demand planning and portfolio lifecycle management activities.

The team is located in Singapore, and this role reports to the APAC SNO Head.

The APAC Customer Service Specialist will work in close collaboration with other functions in SNO (Value Stream Planner, Demand Planner and Customer Service Specialist from other regions), as well as other functions in Ferring Group (markets/customers).

Your new workplace is in the lively Singapore Central Business District right next to the Tanjong Pagar MRT station.


Location:

Ferring Singapore
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