IT Support Executive - Singapore - HAW PAR MANAGEMENT SERVICES PTE. LTD.

HAW PAR MANAGEMENT SERVICES PTE. LTD.

Verified Company

Singapore

4 weeks ago

Posted by:

Wei Jie

beBee Recruiter

Description

The role:

Daily onsite user support for HQ's users and Remote Support for all overseas users, including Malaysia, China and other site offices.

Setup / troubleshoot online meeting, printer
Setup troubleshoot copier machine, computer, cables and other IT equipment
Support users' general software issues
User guidance on specific software usage (zip file, encrypt file, convert pdf, SharePoint, outlook, VPN, backup, shared drive etc)
User Administration

i. New Staff onboarding - Reformat and reinstall laptop

iii. New Staff onboarding - IT Induction to highlight key IT policies, introduce company IT environment

iv. Staff offboarding - Terminating all accounts and collect back IT equipment

v. Unlock and resetting User password whenever user lockout / forgotten password (around 10 cases monthly)

Maintain IT Documentation
Support on IT procurement, billings and biyearly vendor evaluation exercise
Keep tracking IT assets

Requirements:

Minimum Diploma/Bachelors in IT or any related field
23 years in a similar role (IT Support)
Must be able to communicate & liaise in mandarin with stakeholders (China & Malaysia)
Independent selfstarter, have a growth mindset