Customer Experience Manager - Singapore - Baker's Well Holding Pte. Ltd.

Description

Job Description / Responsibilities

Responsible in handling the cashier

Uniforms will be provided

Upselling of baked goods and souvenir items

Pick and Pack baked goods such as buns, loafs, cakes, muffins , cookies based on customer order

Prepare hot/iced beverages such as coffee (latte, cappuccino, long black etc) based on customer order

Handle customer inquiries (for both walk-in and phone calls)

Any other Ad-hoc duties assigned by the Manager

Requirement

Able to work in rotating shifts ( 7am - 4pm, 11am - 9pm, |10 hours shift)

[Changi Airport T2 outlet: 7am - 4pm, 1pm - 11pm]

(OT pay for additional hours as per MOM regulations)

Able to work on Public holidays and Weekends (4 days OFF /month)

Good communication skills

Able to speak fluent English

Able to work independently

Experience in Customer Service/F&B is a plus

Candidates who are able to start work immediately are preferred.

Candidates with barista experience (espresso-based coffees) is a plus.

On-job training will be provided

Benefit

13th Month/Festive Bonus, Dental & Health medical reimbursement, Sales incentive.