Customer Support Associate - Singapore - EXPLORER ACADEMY

EXPLORER ACADEMY
EXPLORER ACADEMY
Verified Company
Singapore

1 week ago

Wei Jie

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Wei Jie

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Description
Develop a strong understanding of the organisation's internal processes, academic programmes and services.

  • Provide customer support and timely responses to customers inquiries, issues and concerns, ensuring a positive experience at all touch points.
  • Gather and analyse client feedback, identifying areas for improvement and sharing valuable insights with relevant departments to build a better customer intimacy and brand loyalty.
  • Collaborate with different teams to ensure the successful execution of client engagement
  • Improve processes to promote customer satisfaction and better efficiency in the organisation.
  • Develop new contacts and sales leads to reach sale targets.
  • Understand the competition and trends in the education industry to implement new sales strategies and initiative to boost leads and sales.

Requirement:


  • Proven track record in clientfacing roles, with a focus on delivering outstanding customer experiences preferably in the education field
  • Exceptional communication and interpersonal skills to build rapport and credibility with customers
  • Strong problemsolving abilities and the ability to think strategically to address customer needs effectively.
  • Strategic thinker with a keen eye for detail.
  • Ability to work in a fastpaced, dynamic environment with a positive and proactive attitude
  • Knowledge of and experience with CRM and customer relationship management (plus point)
  • Able to work 4 weekdays and 1 weekend.

Details

  • Onsite role based in Singapore
  • 4 weekdays & 1 Weekend OR 2 weekday & 2 Weekend
  • Weekday: 129pm
  • Weekend: 96pm
  • Remuneration: $2500 $3000
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