2 alternative titles for 'Customer Service Executive' using 'en-US' language - Changi, Singapore - Armor Asia Imaging Supplies Pte Ltd

Description

JOB/MISSION SUMMARY :Main Duties :* To ensure smooth transactions and coordination of order processing between sales, production, and logistics.POSITION REPORT TO : * Customer Service Manager RESPONSIBILITIES & ACTIVITIES SUMMARY :* Responsible for the full spectrum of order processing (e.g. Sales orders, Refill orders, Consignment orders, Samples requests & Transfer orders, etc)* Work closely with Sales Managers to ensure all orders are processed promptly and accurately into the system on the same working day* Assist Sales Managers in updating prices, sales conditions, information, contracts and etc. in SalesForce System whenever necessary* Monitor orders and communicate order status to customers* Coordinates with Logistics Team closely to ensure on-time delivery and provide a complete set of required documents to the customer promptly.* Review shipping documents and ensure documents are in full compliance* Follow up with customers on overdue invoices and payments* Handles customer requests on technical documents, shipping documents, etc.* Works with Commercial and Technical teams to handle customer complaints by providing complaint details, order information, coordinating returns, credits, replacement, etc.* Provide administrative support and any other duties as assigned by the CS manager* Follow company procedures and policiesCOMMUNICATION PARTIES : Internal: All staff levels.External: Armor SA-China-Korea-Japan, Customer, Freight Forwarder. REQUIREMENTS :Qualification/Skills :1. Minimum Diploma or equivalent.2. Good interpersonal and communication skills.3. Good organization skills and a team player.Experience :1. At least 2-3 years of Customer Service experience.2. Familiar with computers.3. Familiar applications Excel, Word, PowerPoint...4. SAP KnowledgePersonal Quality :1. Fluent in speaking and writing English.2. Socialize.3. Positive attitudeBasic Salary: SGD$2.8KPrefer candidate stay in EastAble to start work within short notice
Summary of role requirements:

• Looking for candidates available to work:
  • Monday: Morning, Afternoon, Evening
  • Tuesday: Afternoon, Morning, Evening
  • Wednesday: Morning, Afternoon, Evening
  • Thursday: Evening, Afternoon, Morning
  • Friday: Morning, Afternoon, Evening
• 2-3 years of relevant work experience required for this role
• Working rights required for this role
• Expected start date for role: 01 May 2024
• Expected salary: $2,800 per month