- Perm with AWS, Bonus and Flexi Benefits
- Comfortable to travel and work at Jurong Island (Work Hours: 8.30am - 4.45pm)
- Must have knowledge in ISO or ExCiPAT to be able to understand and manage questions/complaints
- Ensure accurate logging of daily customer complaints onto SAP, adhering to defined standards and coordinating with geographical coordinators.
- Analyze complaint information for concise event descriptions and product details, leading investigations and documentation.
- Maintain effective communication with internal personnel and global complaints coordinators.
- Follow up on complaints, communicate corrective actions to customers, and manage aged stock/lost business/product recall returns.
- Perform statistical trending of complaints, ensure data accuracy on complaint dashboards, and initiate improvement actions.
- Proactively identify areas for process improvement, engage stakeholders, and participate in audits and training.
- Contribute to business improvement initiatives and attend global meetings as required.
- Undertake additional tasks assigned by the Quality Manager.
- Degree in engineering or chemistry (BS Chemical Engineering / Chemistry) or equivalent
- 5 years plus working experience in quality such as handling customer complaint and Quality Assurance.
- Knowledge and understanding of ISO 9001, ISO2000, ExCiPAT or similar quality systems and experience in facing quality audits.
- Good understanding of the principles of customer complaint management practices, and corrective action /
- preventive action outcomes
- Be able to prioritise work load.
- Strong attention to details, judgement, planning and operations and problem analysis.
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Regional Customer Service Executive - Singapore - TRITON AI PTE. LTD.
Description
Roles & ResponsibilitiesThe incumbent will look to manage customer complaint and returns for customers in the Europe and/or Asia region. You will work closely with other regional coordinators for smooth operation.
Job Description
Requirements
Triton AI Pte Ltd
Registration Number: R1980724
EA: 21C0661
Tell employers what skills you haveQuality Control and Assurance
Microsoft Office
Process Improvement
Quality Assurance
Interpersonal Skills
ISO
assess complaints
Chemistry
SAP
ISO 9001
Attention to Details
Handling complaints
Team Player
Regional experience
Customer Service
Chemical Engineering
ISO 9000