Jobs

    Regional Customer Service Executive - Singapore - TRITON AI PTE. LTD.

    TRITON AI PTE. LTD.
    TRITON AI PTE. LTD. Singapore

    5 minutes ago

    Triton AI Pte Ltd background
    Description
    Roles & Responsibilities
    • Perm with AWS, Bonus and Flexi Benefits
    • Comfortable to travel and work at Jurong Island (Work Hours: 8.30am - 4.45pm)
    • Must have knowledge in ISO or ExCiPAT to be able to understand and manage questions/complaints

    The incumbent will look to manage customer complaint and returns for customers in the Europe and/or Asia region. You will work closely with other regional coordinators for smooth operation.

    Job Description

    • Ensure accurate logging of daily customer complaints onto SAP, adhering to defined standards and coordinating with geographical coordinators.
    • Analyze complaint information for concise event descriptions and product details, leading investigations and documentation.
    • Maintain effective communication with internal personnel and global complaints coordinators.
    • Follow up on complaints, communicate corrective actions to customers, and manage aged stock/lost business/product recall returns.
    • Perform statistical trending of complaints, ensure data accuracy on complaint dashboards, and initiate improvement actions.
    • Proactively identify areas for process improvement, engage stakeholders, and participate in audits and training.
    • Contribute to business improvement initiatives and attend global meetings as required.
    • Undertake additional tasks assigned by the Quality Manager.

    Requirements

    • Degree in engineering or chemistry (BS Chemical Engineering / Chemistry) or equivalent
    • 5 years plus working experience in quality such as handling customer complaint and Quality Assurance.
    • Knowledge and understanding of ISO 9001, ISO2000, ExCiPAT or similar quality systems and experience in facing quality audits.
    • Good understanding of the principles of customer complaint management practices, and corrective action /
    • preventive action outcomes
    • Be able to prioritise work load.
    • Strong attention to details, judgement, planning and operations and problem analysis.

    Triton AI Pte Ltd

    Registration Number: R1980724

    EA: 21C0661

    Tell employers what skills you have

    Quality Control and Assurance
    Microsoft Office
    Process Improvement
    Quality Assurance
    Interpersonal Skills
    ISO
    assess complaints
    Chemistry
    SAP
    ISO 9001
    Attention to Details
    Handling complaints
    Team Player
    Regional experience
    Customer Service
    Chemical Engineering
    ISO 9000

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