Beauty Boutique Manager - Singapore - NOVELA INTERNATIONAL PTE. LTD.

Description

Job Responsibilities:

Achieve sales

• Manage store's/outlet's sales performance.
• Facilitate implementation of organisation strategies
• Interpret information on sales goals and targets.
• Communicate scheduled sales reports by organizational standards.
• Facilitate implementation of organisation strategies Document sales transactions.

Deliver service excellence:

• Lead with service vision
• Develop service operations.
• Manage resources to ensure the smooth running of store operations.
• Manage in-store service performance.
• Optimise workforce for service excellence.
• Manage partnerships for service excellence.
• Develop a service recovery framework.
• Manage service brand.
• Analyse service quality and customer satisfaction.
• Establish rapport and cultivate relationships with customers.
• Foster service innovation

Deliver operations excellence:

• Manage retail administration.
• Define and allocate staff duties by operational requirements.
• Control inventory
• Manage and maintain store facilities.
• Develop store security policies and procedures.
• Manage compliance with food and beverage hygiene policies and procedures.
• Coordinate crisis response and recovery activities by business continuity policies
• Monitor merchandising presentation and visual display.
• Maximise utilisation of retail space.
• Promote compliance with corporate governance requirements.

Engage in innovation and productivity initiatives:

• Lead and motivate the team to contribute to productivity improvement and innovation.
• Conduct productivity diagnosis to recommend areas of improvement.
• Develop an action plan to implement productivity and innovation initiatives.
• Develop new products and/or services.

People Management:

• Develop team leaders' capabilities.
• Promote workforce diversity.
• Influence the team's decision-making
• Contribute to recognition of team performance.

Manage customer order fulfilment:

• Review customer satisfaction
• Manage order processing, fulfilment and returns of customer orders.