Operation Associate - Singapore - JUST RECRUIT SINGAPORE PTE. LTD.

Description

Roles & Responsibilities

Working hours: 9-6 Mon to Fri

Responsibility:

•Handling the service desk, corresponding and deliver excellent and consistent level of customer service via various touch points i.e. email and phone calls

•Provide support to internal and external stakeholders, and escalate issues to other teams as appropriate

•Setting and coordinating meetings with external team and our internal stakeholders

•Raising and tracking of tickets via internal ticketing system for case escalation

•Daily managing of the service desk to assign tickets on a timely basis and provide necessary follow-up actions to assist the ticket requestor according to SLA

•Documenting Standard Operating Procedures

•Perform User Acceptance Test

•Assist in incident/crisis management handling

•Prepare presentation deck on platform statistics (SLA, Tickets volume & etc)

Send your resume to:
Email:
WhatsApp:

ONG HUI XIN R
Just Recruit Singapore Pte Ltd EA12C6295

Tell employers what skills you have

Microsoft PowerPoint
Microsoft Office
Microsoft Excel
Ticketing
Administrative Work
Administration
Data Entry
Service Desk
Team Management
Administrative Support
Presentation Skills
Statistics
Microsoft Word
Customer Service
Teamwork Skills
Scheduling