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  • Service Delivery Lead - Singapore - SMART INFORMATION MANAGEMENT SYSTEMS PRIVATE LIMITED

    SMART INFORMATION MANAGEMENT SYSTEMS PRIVATE LIMITED
    SMART INFORMATION MANAGEMENT SYSTEMS PRIVATE LIMITED Singapore

    1 week ago

    Default job background
    Description
    Roles & Responsibilities

    Executive Summary

    Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs, including Global Investment Banks, Smart IMS is also a Microsoft Gold Certified Partner, Oracle Platinum Partner and AWS MSP Partner.

    We are looking for a Service Delivery Leader to support our client in Singapore which is a top global investment bank.

    The Service Delivery Leader will support the network infrastructure across 12 different markets in the APAC region. He/She is responsible for the efficient and effective delivery of network services to internal bank customers. This role acts as the primary liaison between the network engineering/operations teams and the commercial/procurement functions to ensure seamless service delivery, vendor management, and lifecycle management of network assets. You will lead a high-performing team to execute the strategy, manage financial and commercial aspects, and handle procurement of network circuits, pipes, switches, and other essential components.

    The ideal candidate will have 5 years++ of experience in service delivery, or commercial/procurement roles, preferably within the financial services or banking sector. A strong understanding of network technologies, vendor management, procurement processes, and financial management is essential.

    Responsibilities:

    Leadership and Strategy

    • Lead and inspire a team of network infrastructure professionals across the APAC region.
    • Develop and execute strategic plans that align with our business and IT goals.
    • Collaborate with senior IT leaders to ensure our network infrastructure supports business objectives and regulatory requirements.

    Service Delivery Management

    • Manage the lifecycle of network components, from planning to decommissioning.
    • Ensure compliance with industry standards for security, performance, and reliability.
    • Coordinate with the operations team to maintain high availability and performance of network infrastructure.
    • Network Changes and Upgrades: Collaborate with network engineering to plan and execute network changes, upgrades, and projects.
    • Document network configurations, processes, and procedures, and maintain network asset inventories.

    Contract and Vendor Management

    • Lead contract negotiations and manage relationships with network service providers and hardware vendors.
    • Oversee procurement processes to ensure cost-effectiveness and budget adherence.
    • Monitor vendor performance to ensure SLA compliance and prompt issue resolution.

    Financial Management

    • Develop and manage the network infrastructure budget, ensuring efficient resource use and cost control.
    • Provide financial reports and forecasts to senior management, highlighting variances and recommending actions.

    Risk and Compliance

    • Identify and mitigate risks, including security vulnerabilities and service disruptions.
    • Ensure compliance with regulatory requirements and internal policies.
    • Conduct regular audits and assessments to identify areas for improvement.

    Continuous Improvement

    • Drive initiatives to enhance network performance, reliability, and security.
    • Stay updated on industry trends and emerging technologies.
    • Foster a culture of innovation and excellence within the team.

    Transition Management

    • Act as a bridge between project and operations teams to ensure smooth transitions.
    • Develop strategies for seamless handovers of new or upgraded infrastructure.
    • Collaborate with project managers and operational teams on transition plans, including training and documentation.

    Inventory Management

    • Oversee the inventory of network components, ensuring accuracy and completeness.
    • Maintain detailed records of circuit ownership for accountability and proper management.

    Required Skills:

    Education and Experience

    • 5+ years of experience in a network support, service delivery, or commercial/procurement role, preferably in a financial services or banking environment
    • Proficiency in network monitoring, management, and asset tracking tools
    • Excellent problem-solving, communication, and customer service skills
    • Strong analytical and financial management abilities
    • Proven experience in vendor management, procurement, and contract negotiations and vendor billing
    • Experience in capacity planning and management
    • Ability to work independently and as part of a cross-functional team

    Skills And Competencies

    • Deep knowledge of network infrastructure components.
    • Proven contract negotiation and vendor management skills.
    • Exceptional leadership and team management abilities.
    • Strong project management skills, able to handle multiple initiatives.
    • Excellent communication and interpersonal skills.
    • Strong analytical and problem-solving capabilities.

    Desired Skills:

    • Bachelor's degree in Computer Science, Information Technology, Business, or a related field
    • Certifications such as ITIL, PMP, or CCNA
    • Experience with cloud-based networking, software-defined networking (SDN), and virtualization
    • Knowledge of financial industry regulations and compliance requirements
    • Project management experience in network infrastructure projects
    • Proven leadership experience
    Tell employers what skills you have

    Leadership
    Network Engineering
    Hardware
    Information Technology
    Procurement
    Networking
    Accountability
    ITIL
    Virtualization
    Delivery Management
    Service Delivery
    Contract Negotiation

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