Booking Coordinator - Singapore - Concorde Hotel Singapore

    Concorde Hotel Singapore
    Concorde Hotel Singapore Singapore

    1 month ago

    Default job background
    Full time $30,000 - $50,000 per year Tourism / Travel / Hospitality
    Description

    Job Responsibilities:

    • Checking of Next Day's Arrivals
    • Keep one informed of the available rooms for sale and help maximize room sales by up-selling
    • Attend to all incoming calls with pleasant and polite manner following the SOPs
    • Confirm and process the reservations received from telephone calls accordingly to the established procedures
    • Respond promptly and tactfully to guests' booking requests and inquiries using the set standards, via email or fax immediately
    • Input reservations received from OTA (On-line Travel Agent) into the in-house system (PMS)
    • Update details in the PMS for all bookings that are booked by the Central Reservations System (2-way interface)
    • Prepare the special requests for guests' amenities (for example; fruit plates, boxes of chocolates, wine) to the Room Service Department daily
    • Check next day arrivals from all OTAs to ensure that the bookings are in order. Follow through if there are any discrepancies

    Job Requirements:

    • Good interpersonal skills
    • Able to work independently and in a team
    • Able to work in fast-paced environment
    • Detail-focused and guest-oriented
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