sgunitedjobs Desktop Support Engineer(Entry Level) - Singapore - INFINITE COMPUTER SOLUTIONS PTE LTD

INFINITE COMPUTER SOLUTIONS PTE LTD
INFINITE COMPUTER SOLUTIONS PTE LTD
Verified Company
Singapore

1 week ago

Wei Jie

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Wei Jie

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Description

Job Role:
Deskside Engineer
No


of Positions:
5


Work Location **:
Hospitals


Description:

Provides onsite support to users with good customer satisfaction for main and off-site;

  • Service cases escalated by helpdesk, ensure service report form are completed and update/close the tickets on a timely manner as per ticket update/closure procedure;
  • Helps to maintain or improve the overall image of the support team;
  • Level 1 & 2 level trouble shoot and problem resolutions;
  • Provide technical and operation support;
  • Work to reach service level target;
  • Break/fix for patches, software distribution and preventive maintenance;
  • Managed the media and documentation related to the equipment supported;
  • Scanning and Software Distribution Agent installation and reinstatement of agent as needed during transition, wall to wall and steady state activities;
  • Install the inventory scanning agent upon any new asset;
  • Deployment/cloning/Hardware change that needs reinstallation of the agent. (Agents and instructions will be provided by customer);
  • Reinstate inventory scanning agent on the PCs/laptops for those cases highlighted by the asset administrator where the agent is not responding back to the server after the periodic scanning;Provide the listing of any disposed assets from the environment to asset administrator for updating the asset repository
  • Support IMACs each IMAC is treated as a case;
  • Provide break fix to software distribution patches where customer will provide the instructions;
  • Provide onsite assistance for client events (e.g. HFL ).

Requirement
0 - 6 months expeince in Desktop troubleshooting, IT suuport

Diploma/Nitec/Higher Nitec in IT or related field.

EA License No. - 14C6941
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