Branch Supervisor - Singapore - BROWHAUS PTE. LTD.

Description

Roles & Responsibilities

BROWHAUS – The first concept store in Singapore to specialize in Brow and Lash Grooming Services. Signature treatments like Brow Resurrection and Eye Define keep us at the forefront of grooming technology, while proprietary products such as our Semi Permanent Makeup After-care System caters to grooming needs at home.

Team Benefits

• 5 Days per week (including weekends & PH)
• CommissionsGroup Medical Insurance Benefits
• F&B and Beauty Perks & Discounts
• Training Provided
• Completion Bonus
• Referral Program

Job Description:
- Supervise the daily activities of the branch to ensure that customer satisfaction and budget objectives are met.
- Understands and leads all branch functions; allocates resources appropriately to meet functional and branch goals.
- Supervises the day-to-day activities of the branch to ensure optimal efficiency operations of the branch.
- Manage a team of therapist by providing guidance in achieving target.
- Works closely with management to optimize all aspects of staff performance and development.
- Follows operating policies/procedures and ensures employee compliance.
- Responsible for achieving branch sales target.
- Respond to complaints promptly - taking appropriate courses of action to turn unhappy patrons into return guests.
- Any other duties as assigned by the Management.

Requirements:
- At least 3 to 5 years of relevant working experience.
- Strong communication skills and love delivering exceptional customer service.
- Results-oriented, focused on customers, and passionate about continuous improvement.

Tell employers what skills you have

Customer Service Skills
Sales
Customer Service Oriented
Exceptional Customer Service
Communication Skills
Customer Satisfaction
Team Player
Customer Service
Customer Service Excellence
Customer Services
customer service support
Customer Service Experience