- To greet all Guests and all visitors in a warm and welcoming manner
- To attend to 'Guests' arrival and departure.
- To attend to Guests' arrival by assisting with registration and by explaining the Hotel's facilities and services and by allocating rooms as booked.
- To allocate accommodation to Guests as booked and to ensure it is suitable for them.
- To attend to any Guest enquiries.
- To acknowledge all guests at Reception counter whether busy or free (eye contact & body language).
- To ensure Guest satisfaction is achieved at all times.
- To accurately handle cash, credit cards, cheques and vouchers as settlement of Guest accounts.
- To assist Guests requiring foreign exchange services.
- To assist Guests with safety deposit requirements.
- To take and convey messages for Guests
- To post dockets to Guest accounts.
- To optimise sales and occupancy by promoting the hotel and its outlets.
- To take reservations for accommodation.
- To liaise with Housekeeping regarding Guests requests for extra beds, baby cots and any other accommodation request.
- To monitor hotels occupancy status and to check availability.
- To be fully familiar with all hotel emergency procedures.
- To be aware of current hotel events, hotel facilities and services available to hotel Guests and attend to Guests request for information.
- To report any potential health or safety hazards promptly to the Front Office Manager / Duty Manager.
- To ensure all duties are carried out in line with the hotel policy, with high standards of personal appearance, personal hygiene, correct uniform and name badge as outlined in the staff handbook.
- To carry out any other duties when directed by the Front Office Manager / Duty Manager.
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Front Office Executive - Singapore - NOVOTEL SINGAPORE ON KITCHENER
1 week ago
Description
Primary Responsibilities
*We regret to inform that only shortlisted candidates will be notified
*This role is for 2 properties - Novotel Singapore on Kitchener (nearest MRT: Farrer Park) & Mercure ICON Singapore City Centre (nearest MRT: Chinatown).
