Clinic Assistant and Call Agent - Singapore - SINGAPORE CANCER SOCIETY

SINGAPORE CANCER SOCIETY

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

beBee Recruiter

Description

Purpose of the Role:

Reporting to the Supervisor, you will ensure the smooth operations of the clinic (Bishan), provide administrative support and ensure satisfactory call resolution i.e.

calls are answered promptly and callers receive good services.

You will manage queries, facilitate follow-up calls from respective departments and be involved in the promotion of clinic screening services.

You may attend screening roadshows on occasion.

Key Responsibilities:
(a)

Clinic admin support Liaise with laboratory on patient results; ensure all cases are accounted for Liaise with NHGD team on support for mammogram screening Liaise with patients on their medical status Prepare all patient results and letters for mailing Collate daily screening numbers, prepare weekly and monthly reports(b) Correspondence with all vendors / service partners / patients & enquirers Liaise with labs, medical suppliers, NHGD and appointed vendors to ensure smooth operation Ensure good governance i.e.

adherence to procurement and payment SOPs(c) Administrative Support Work with the respective departments to update website information, manage online enquiries and appointment bookings Frank mail and generate month-end usage report Support promotional effort of clinic services to CHAS clinics, social service agencies, corporations and community.

Coordinate patient referral cases received from CHAS clinics and other organizations Support off-site screening or vaccination efforts where applicable.

Assist with donations received and assist with managing donation box at reception counter Attend to all calls with the aim of providing callers with one-stop resolution at all times without the need for escalation unless absolutely necessary.

Obtain patient information for follow-up actions such as (but not limited to) screening clinic appointment bookings, query handling, liaison with SCS Departments for staff's action etc.

Explain eligibility criteria for screening provided at SCS and to provide guided alternatives to callers who do not meet screening eligibility criteria.

Update relevant stakeholders info in SCS LEAP system e.g make appointment bookings, changes, or cancellation for eligible patients. Inform callers and assure them of SCS' journey with patients and their families (where applicable). Attend to voice messages assigned to ensure callers are attended to within 2 working days.

Attend to outbound calls assigned to ensure patients who are due for re-screening are contacted promptly to make appointment bookings.

Attend to e-chat chatbot platform providing accurate responses to enquirers Work with volunteers who provide support to call management Maintain and improve quality results by adhering to standards and guidelines, recommending improvement in procedures (where applicable)Qualifications and experience:
At least 3 years in clinic operations Call centre experience will be helpful Good communication skills (verbal & written) Well versed in Microsoft Office software - especially MS Excel & Word Preferably familiar with health screening and eligibility criteria

Not Specified