Guest Relations Officer - Singapore - THE SCARLET HOTEL PTE. LTD.
Description
Responsibilities:
- Perform personalized checkins and checkouts efficiently and promptly, whilst adhering to the Hotel's standards and procedures
- Handle general enquiries and requests from guests (like requesting for extra amenities, wakeup call services), build relationships with guests and assist to resolve minor complaints
- Ensure all interactions with guests are handled professionally, creating a memorable experience
Requirements:
- Training will be provided
- Wellgroomed, good interpersonal skills
- Customer oriented, with a keen interest in the Hospitality industry
- Willing to work shift hours, on 5 day work week
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