Contract Admin - Singapore - INCOME INSURANCE LIMITED

Description

You play a crucial role in customer centricity, a value strongly embedded within Income's culture. You will provide tight support to the Promotions Marketing team and the sales coordinators from the various sales channel, ensuring seamless communications and prompt resolution to promotional queries raised by our sales team and/or customers. You are also required to liaise with our redemption partner and selected vendors to fulfil the entitled gifts and rewards to our customers, with prompt tracking and reconciliation of the redemptions made.

As part of your exposure and growth, you will also have the opportunity to work alongside the Promotions Marketing team to execute promotions across lines of business, from campaign set-ups to deliver promotion collaterals to raise awareness of our promotions for both existing and new to Income customers.

Key Responsibilities:

Customer care and services (40%)
1. Responsible for acting as a liaison between customers and Income's Marketing team. Assists with customers' cases of these nature (complaints, promotion questions, reissuing of gift letters, handling appeals queries).
2. Complete responses to customers' cases raised promptly in the given SLA.

Gift reconciliation and administrative (30%)
1. Report extraction and data checking for promotion eligibility to facilitate fulfilment and queries.
2. Raise appeals and reissue administrative work daily.
3. Liaison with redemption partner to ensure stock availability and smooth redemptions.
4. Tabulation of rewards utilisation for both Life and GI promotions, to fulfil the audit requirements and prevent any financial impact on the business in the event of double collection.

Promotional Support (20%)
1. Setting up of promotions in campaign systems accurately and ensure timely approvals.
2. Working with in-house or freelance designers to create promotion collaterals such as digital banners for submission to media agency.
3. Provide simple copywriting for customers' emails to inform about the current promotions.

Administrative Coverage (10%)
1. Cover of administrative task when the other admin staff is away; vice versa. This is essential as the work is administrative and segregation of roles and duties are required due to conflicting roles.

Requirements:

• At least Diploma in business or other relevant fields
• Fluent in English (speaking and written)
• Excellent knowledge of MS Office, Excel
• Willing to challenge status quo and take risks
• Meticulous with a keen eye for numbers and details