Client Communications Associate - Singapore - CHARLES & KEITH GROUP

    CHARLES & KEITH GROUP
    CHARLES & KEITH GROUP Singapore

    4 days ago

    Description

    Client Communications Associate

    The ideal candidate will possess excellent communication and interpersonal skills, with a minimum of 1 year's experience in the service industry.

    • Key responsibilities include setting up Standard Operating Procedures for client communications, responding to customer enquiries within stipulated timelines via various channels, and assisting customers regarding order status and exchange/return inquiries.

    A strong understanding of client-centric principles is essential, along with proficiency in Microsoft Office suite and email. Familiarity with Salesforce would be an advantage.

    • In addition to client-facing duties, this role requires administrative tasks such as data entry into membership databases and preparing weekly/monthly reports on live chat performance.

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