Helpdesk Ops Support Executive - Singapore - IT CONSULTANCY & SERVICES PTE LTD

IT CONSULTANCY & SERVICES PTE LTD

Verified Company

Singapore

2 days ago

Posted by:

Wei Jie

beBee Recruiter

Description

Helpdesk Ops Support Executive (102):

Responsibilities:

- man the project mailbox
- response/provide advise to users for issue raised
- maintain and categorize incident logs in CRM
- co-ordinate with Level 2 Support Team and ensure all incident are tracked and closed within SLA
- compile weekly/monthly statistics for reporting

Requirement:

Educational Qualification: Diploma or equivalent

Work Experience: 1-3 years

Need to possess basic knowledge of the systems to perform basic troubleshooting (Training will be provided)
Prefer Skill: Basic Computer knowledge of Microsoft excel, word.

Best Regards
Wei Sian
IT Consultancy & Services Pte Ltd