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Desk Quant Analyst
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IT Service Desk Analyst
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EFG International SingaporeWithin the department of IT and reporting functionally to the IT Service Desk Manager, the IT Service Desk Analyst ensures the delivery of outstanding customer service to users and clients. · **Main Responsibilities** · - Logs all relevant incident/service request details, alloca ...
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Service Desk Analyst
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ALLEN & OVERY LLP Singapore**Allen & Overy · Allen & Overy is a leading global law firm operating in over thirty countries. We work on some of the most challenging and important deals and have built a reputation for delivering exceptional legal solutions that help our clients grow, innovate and thrive. Our ...
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Service Desk Analyst
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TALENT LEGAL GLOBAL SEARCH CONSULTANCY (PTE.) LTD. SingaporeThe Service Desk Analyst is responsible for providing technical support to the Firm's internal customers. · The Service Desk Analyst possesses a good understanding of legal environment priority requirements. · **Job Responsilibilities**: · - Provide solutions to customer problems ...
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Service Desk Analyst
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King & Spalding Singapore**JOB TITLE**: · Service Desk Analyst · **LOCATION**: · Singapore · **REPORTS TO**: · Sr. Service Desk Manager (Atlanta) · **WORK HOURS FOR POSITION**: · This is a remote role with one in-office day per month to aide collaboration. · **GENERAL SUMMARY**: · **ESSENTIAL JOB FUNCTIO ...
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Deal Desk Analyst
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Service Desk Analyst
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Service Desk Analyst
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Allen & Overy SingaporeAllen & Overy is a leading global law firm operating in over thirty countries. We work on some of the most challenging and · - important deals and have built a reputation for delivering exceptional legal solutions that help our clients grow, innovate and · - thrive. Our business ...
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Service Desk Analyst
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ACUUTECH PTE. LTD. Singapore**JOB PURPOSE** · Ensure that Acuutech delivers an effective and efficient service, ensures customer problems and issues are resolved promptly and in a timely manner to enable client satisfaction. · To conduct remote support ensuring a professional image is always conveyed. Devel ...
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Service Desk Analyst
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BeyondTrust SingaporeBeyondTrust is a place where you can bring your purpose to life through the work that you do, creating a safer world through our cyber security SaaS portfolio. · Our culture of flexibility, trust, and continual learning means you will be recognized for your growth, and for the im ...
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Deal Desk Analyst
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Service Desk Analyst
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Deal Desk Analyst
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Service Desk Analyst
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Page Personnel SingaporePermanent opportunity with a foreign firm in the legal industry · - Attractive remuneration package · **About Our Client**: · - Provision of **professional and high-level customer service** ensuring unresolved issues and queries are promptly escalated as per protocol · - **Log al ...
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IT Service Desk Analyst
1 week ago
Barings SingaporeAt Barings, we are as invested in our associates as we are in our clients. We recognize those who work diligently for us and reward them for personal and professional integrity, communication skills, distinct competencies and expertise in specific strategies, ability to collabora ...
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Service Desk Analyst
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TALBOT RISK SERVICES PTE. LTD. Singapore**Responsibilities** · - To ensure high level of customer experience with delivery of 1st and 2nd-line support (break-fix and Service Requests) effectively and in accordance with agreed service levels, standards and processes, working remotely and face-to-face with business users ...
SGunited Jobs IT Service Desk Analyst - Singapore - ITCAN PTE. LIMITED
Description
Roles & ResponsibilitiesJob Description & Requirements
1.Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.
2.Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.
3.Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
4.Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.
5.Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.
6.Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.
Tell employers what skills you haveOutlook
Excellent Communication Skills
iOS
Troubleshooting
Microsoft Office
Hardware
Ticketing
Active Directory
Service Level
Service Desk
Windows
Team Lead
ITIL
Customer Service
Incident Management
Technical Support