Contract Fulfilment Officer - Singapore - YTL POWERSERAYA PTE. LIMITED

Description

Roles & Responsibilities

Manage Customer Onboarding/Offboarding:

• Process the end-to-end customer onboarding process, ensuring smooth facilitation.
• Verify customer documentation and ensure compliance with company policies.
• Collaborate with SP Services & MSSL Team to ensure contractual obligations are accurately reflected in downstream systems.
• Process the customer offboarding efficiently.

Customer Interactions Handling:

• Act as the primary point of contact for customers across various communication channels including email, calls, messaging, and social media.
• Collaborate with internal Service Partners such as Sales, Finance, and Credit Control to address customer queries and concerns promptly.
• Effectively route and resolve inquiries and issues to ensure timely resolution.

Sales and Product Inquiry Handling:

• Provide comprehensive information about the organization's products and services to potential customers.
• Convert leads into sales by showcasing the value proposition effectively.

Administrative Task:

• Process forms (eg. GIRO).
• General administrative tasks (eg. Verification and submission of team invoices).

Requirements

• Diploma and/or previous experiences in related field preferred
• Excellent communication and documentation skills
• Ability to multitask and prioritize tasks effectively.
• Attention to detail and accuracy in documentation.
• Proficiency in MS Office Suite.
• Work collaboratively in a team.

Tell employers what skills you have

Ability to Multitask
Sales
Microsoft Office
Microsoft Excel
Customer Experience
Social Media
Interpersonal Skills
Documentation Skills
Customer Care
MS Office
SAP
Attention to Detail
Communication Skills
Administrative Support
Customer Satisfaction
Team Player
Customer Service
Service Excellence