F&b Captain - Singapore - CARLTON CITY HOTEL (SINGAPORE) PTE. LTD.

CARLTON CITY HOTEL (SINGAPORE) PTE. LTD.
CARLTON CITY HOTEL (SINGAPORE) PTE. LTD.
Verified Company
Singapore

4 weeks ago

Wei Jie

Posted by:

Wei Jie

beBee Recruiter
Description

Responsibilities:


  • Greets guests and respond to guest inquiries and requests in a prompt and professional manner.
  • Supervises the service rendered and delivery of ordered items by F&B attendants is timely and consistent with Hotel's standards.
  • Equips with updated knowledge of the Hotel's products and services especially in the area of F&B offerings.
  • Resolves customers' complaints during shift and logs all complaints in log book for further follow up actions.
  • Conducts shift briefings to ensure hotel activities and operational requirements are known to staff on duty.
  • Checks and maintains par stock for F&B supplies e.g. cutleries, dinnerware, glassware etc. for smooth operations.
  • Oversees the maintenance cycle for service equipment.
  • Reinforces personal hygiene standards practiced by staff.
  • Adheres to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.
  • Handles other F&B duties as and when assigned by Assistant Manager / F&B Manager.

Requirements:


  • Diploma in Hotel Management or related field of study.
2. 2 years relevant experience in a similar capacity.


  • Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
  • Possesses strong problem solving and training abilities.
  • Possesses alcohol awareness certification and/or food service permit as required by local government agency.
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