Helpdesk Ops Support - Singapore - IT CONSULTANCY & SERVICES PTE LTD
Description
Helpdesk Ops Support (102):
Responsibilities:
- man the project mailbox
- response/provide advise to users for issue raised
- maintain and categorize incident logs in CRM
- co-ordinate with Level 2 Support Team and ensure all incident are tracked and closed within SLA
- compile weekly/monthly statistics for reporting
Requirements:
- Educational Qualification: Diploma or equivalent
- Need to possess basic knowledge of the systems to perform basic troubleshooting (Training will be provided)
- Prefer Skill: Basic Computer knowledge of Microsoft excel, word.
Wei Sian
IT Consultancy & Services Pte Ltd
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