Euc Engineer - Toa Payoh, Singapore - Huang He Consultancy Pte Ltd

Huang He Consultancy Pte Ltd

Verified Company

Toa Payoh, Singapore

6 days ago

Posted by:

Wei Jie

beBee Recruiter

Description

EUC Engineer (Roaming)

Brief Description:

Handling EUC, Application, System and basic networking matters
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Responsibilities_

Good knowledge of desktop support for both hardware and software.
Ensuring user queries or issues are captured and validated for further processing.
Coordinate with different support teams (including vendor coordination) to ensure issues are resolved with proper resolution recorded.
Follow the SOP and Policy defined.
Responsible for Call logging, Assignment, Incident Management & Coordination, Call Tracking and follow‐up until closure within the agreed SLA.
Implementing best practices to reduce time and increase efficiency.
Incident ownership, monitoring, tracking and communication with all parties.
Focus on First Call resolution to ensure early closure of tickets.
Daytoday onsite IT support for hardware and software issues involving enduser desktops/notebooks, client's network connectivity
Preparation of desktop/notebook system image
User account management (Account creation, deletion, modification, and reset password in accordance with Customer's process and procedures)
Perform file backup, migration and restoration for endusers' desktops/notebooks

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Requirements_

Higher Nitec and above in Information Technology or related field
Provide IT technical service desk and onsite support for enduser services
Support desktops, notebooks, printers and other hardware components.

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Minimum 3 years of IT (EUC) relevant experience:

ITIL Certification is advantageous

Contract Type: 12 Months (Renewal)

Salary:
SGD2,800 to SGD3,500

Location:
Tai Seng & Roaming

Working Hours:
Office Hours Mon to Fri 9 am to 6 pm

Commencement:
Immediate

Job Type:
Contract

Contract length: 12 months

Salary:
$2, $3,500.00 per month

Experience: