Contact Centre Officer - Singapore - NETWORK FOR ELECTRONIC TRANSFERS (SINGAPORE) PTE LTD

NETWORK FOR ELECTRONIC TRANSFERS (SINGAPORE) PTE LTD

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

beBee Recruiter

Description

**Position Summary

The NETS Customer Service Team operates from 9AM to 9PM daily and is the key point of contact for our customers on their queries with regards to the company's products and services.

As part of this team, he/she will contribute significantly to the overall service experience of our customers by delivering excellent service in a prompt and professional manner via the various communication channels available.

Key Responsibilities

Where first call resolution is not possible, follow up closely with internal parties for required resolution before reverting to the customer
Ensure that all customer queries and any followup interactions are logged into CRM accurately and timely
Achieve individual and team goals
Proactively escalate query trends or potential issues to team lead/manager
Perform other assigned duties and/or project work

Requirements:

Minimum Diploma and/or 23 years of relevant contact center/customer servicing experiences
Proficiency in local languages/dialects will be an advantage
Strong communication skills
Passion for problemsolving with the ability to identify root causes and pursue effective solutions
Able to work independently and as part of a team
Resourceful and able to perform well under pressure
Fast learner, able to quickly pick up constantly evolving variety of products and services