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- Provide leadership and regular coaching to Team Leaders and Agents.
- Responsible for managing the day-to-day running of the contact centre, which includes effective resource planning in ensuring KPIs are consistently achieved.
- Work closely with HR to ensure fast, effective, and quality staff recruitment.
- Build an engaging and motivated workforce by creating a positive and vibrant environment for staff to thrive.
- This could be in the form of daily huddle sessions, team building activities and monthly coaching sessions.
- Conduct consistent reviews of staff performance to identify training gaps and needs.
- Take ownership and resolve any urgent or critical issues escalated by the Client or team.
- Work closely with Client to support investigation and service recovery process
- Candidate shall possess a recognized Degree with at least 3-5 years of experience in managerial positions in the contact centre industry.
Customer Service Manager - Singapore - EPS CONSULTANTS PTE LTD
Description
Roles & ResponsibilitiesWorking Location: Central
Job Description
Job Requirement
HOW TO APPLY:
Interested applicants, please submit your updated resume in PDF/MS Word format to
Please state your availability, current & expected salaries for processing purpose.
All applications will be treated in the strictest confidence.
We regret that only shortlisted candidates will be notified.
Brandon Lim | EA Registration No: R
Tell employers what skills you haveCoaching
Mentoring
Leadership
Customer Experience
Quality Management
Airline Reservations
Ticketing
Quality Assurance
Investigation
Operations Management
Service Recovery
Call Centre Management
General Insurance
Customer Oriented
Team Building
Customer Service
Call Center