Call Centre Agent - Singapore - UGKS LIMOUSINE PTE. LTD.

UGKS LIMOUSINE PTE. LTD.

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

beBee Recruiter

Description

The scope of work for a call center agent in a limousine and airport transfer company can include the following:

Answering customer inquiries:

Responding to customer queries and providing information regarding limousine services, airport transfers, rates, availability, and any other related information.

Booking and reservation management:
Assisting customers in making reservations for limousine services, airport transfers, and managing their bookings in the system.

Customer service:
Providing excellent customer service by addressing customer concerns, resolving complaints, and ensuring customer satisfaction throughout their entire experience.

Sales and upselling:
Promoting additional services, upgrades, or packages to customers to maximize sales opportunities and increase revenue.

Handling payment transactions:
Processing payments for bookings, verifying credit card information, and providing receipts to customers.

Coordinating with drivers and dispatchers:

Communicating with drivers and dispatchers to ensure smooth pick-up and drop-off arrangements, managing any changes or updates to bookings, and providing necessary information to drivers.

Managing customer feedback:

Collecting and documenting customer feedback, including complaints, suggestions, or compliments, and forwarding them to the appropriate department for further action.

Maintaining accurate records:
Keeping detailed and up-to-date records of all customer interactions, bookings, payments, and any other relevant information.

Adhering to company policies and procedures: Following company guidelines, protocols, and standard operating procedures to ensure consistent and high-quality customer service.

Continuous learning and improvement:

Staying updated with company policies, services, and industry trends, and participating in ongoing training programs to enhance knowledge and skills.

Note:
Must be able to work night shift and weekend.