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- Lead and coordinate response to major incidents, minimizing disruption and ensuring swift resolution
- Collaborate with technical teams, experts, and leadership to assess impact and prioritize actions. Some of the technical teams include Velocity, Aria, OpenNet; understanding of their functionalities is needed
- Establish communication channels to keep stakeholders informed throughout the incident
- Provide guidance and support to teams during response activities, including troubleshooting and decision-making
- Conduct post-incident reviews to identify root causes, lessons learned, and opportunities for improvement
- Develop and maintain documentation related to incident response plans, procedures, and reports
- Experience of Incident Management in Telco operations
Incident Manager - Singapore - WEB SYNERGIES (S) PTE LTD
Description
Roles & ResponsibilitiesResponsibilities
Requirements
Mature/ Senior candidate as this role needs to collaborate and bring together a number of teams for incident
Tell employers what skills you haveLeadership
Troubleshooting
Microsoft Excel
Service Management
Critical Thinking
Application Development
Root Cause Analysis
Unix
Problem Management
Application Support
Windows
Banking
ITIL
Bridge
Incident Management