Incident Manager - Singapore - WEB SYNERGIES (S) PTE LTD

    WEB SYNERGIES (S) PTE LTD
    WEB SYNERGIES (S) PTE LTD Singapore

    2 weeks ago

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    Description
    Roles & Responsibilities

    Responsibilities

    • Lead and coordinate response to major incidents, minimizing disruption and ensuring swift resolution
    • Collaborate with technical teams, experts, and leadership to assess impact and prioritize actions. Some of the technical teams include Velocity, Aria, OpenNet; understanding of their functionalities is needed
    • Establish communication channels to keep stakeholders informed throughout the incident
    • Provide guidance and support to teams during response activities, including troubleshooting and decision-making
    • Conduct post-incident reviews to identify root causes, lessons learned, and opportunities for improvement
    • Develop and maintain documentation related to incident response plans, procedures, and reports

    Requirements

    • Experience of Incident Management in Telco operations

    Mature/ Senior candidate as this role needs to collaborate and bring together a number of teams for incident

    Tell employers what skills you have

    Leadership
    Troubleshooting
    Microsoft Excel
    Service Management
    Critical Thinking
    Application Development
    Root Cause Analysis
    Unix
    Problem Management
    Application Support
    Windows
    Banking
    ITIL
    Bridge
    Incident Management