Technical Support Specialist - Singapore - OUR RECRUITERS LLP

Description

• be the primary technical contact for customers
• Assist customers in the repair and maintenance activities, but also with providing spare parts and associate services
• identify and translate customers' requests ;
• handle technical incidents and establish reports (troubleshooting, expertise, gathering useful information for analysis
• Guarantee, when necessary, the proper processing of offers : spare parts, onsite interventions and repairs.
• Coordinate onsite interventions actions and ensure an ongoing communication to the customer.
• provide technical assistance to the Repairs Department and Field Service Technicians + Business Centers ;
• Occasionally promote to customers Company's technical training sessions and sales of spare parts and repairs ;
• Initiate, together with the appropriate stakeholders, the implementation of corrective actions that arose from customer complaints/claims.
• be the technical interface within Company's departments, such as Engineering, Purchasing, Sales, Production, Global Service and customers
• identify potential sales opportunities and forward the information to the sales teams.
• Identify the spare parts needed for Sales team to quote to customer
• Recommend spare parts needed for regular maintenance/during troubleshooting
• Acts as last form of technical checks to make sure the spares quoted is according to customer's requirement
• curb warranty costs.
• be responsible for the collection of outstanding payments for the Customer Service department
• maintain proper records of interaction with customers within the CRM tool
• control offers and order confirmation as per applicable procedures

To be our next Technical Support Engineer you will :

• Have 3 to 5 years of experience in Mechanical Engineering. Marine engineering with mechanical knowledge will also be considered.
• Be service oriented and customer focused,
• Be safety conscious,
• Be autonomous, rigorous in your work, organize and be able to work under pressure.
• Be willing to travel if needed.