Customer Service Representative - Singapore - Pepper Internet Technology Pte. Ltd.

Description

Job Description & Requirements

About the job

XT.COM is a global blockchain ecosystem and cryptocurrency exchange, and we have a very clear purpose: to serve people around the world by providing access to new financial and other opportunities backed by blockchain technology. We believe that by leading the innovation of web3 technology, we will shape the future of financial services industry and improve businesses across all sectors, while making a positive difference for all

XT.COMis growing rapidly. As such, we are looking for talents to join our teams.

Job description:

• The main point of contact for users and business partners, addressing their inquiries and concerns through phone, email, and chat.
• You'll proactively work with various operation teams to resolve issues.
• Your role will involve providing accurate and detailed information about our exchange services, including investment products, trading platforms, and account features.
• You'll assist clients with account-related activities like opening accounts, transfers, deposits, withdrawals, and more.
• In case of client complaints and issues, you'll resolve them in a timely and professional manner, escalating to higher management or other departments when necessary.
• You'll be responsible for maintaining client records and updating account information in our CRM system.
• Collaborating with internal teams, you'll focus on continuously improving customer service processes to enhance the client experience.

Who We're Looking For:

• Min 1 year prior customer service experience, preferably within the financial services industry or a related field
• Ability to work both independently and as part of a team
• Strong communication skills, with the ability to explain complex financial concepts to clients
• Experience with Zendesk, Livechat, and digital servicing channels is a valuable advantage
• Proficiency in both spoken and written English and Mandarin

What do we provide:

• Competitive salary + bonuses
• Various Benefits and support, including Annual Leaves and Sick Leaves
• We provide you with assistance, opportunities for skill development, mentoring, and training programs to help you succeed
• Global working environment: Advance your career by interacting with individuals from various backgrounds, cultures, and nations
• Flat organizational structure that encourages open communication and teamwork

If this sounds interesting to you, apply to find out more