IT Operations - Singapore - BGC GROUP PTE. LTD.

Description

A glimpse of what you'll do:

• Perform routine monitoring and resolve basic issues according to Standard Operating Procedures (SOPs).
• Follow through the escalation process as necessary.
• Track and manage all incidents to closure within Service Level Agreements (SLAs).
• Provide administrative support to ensure smooth day-to-day operations.
• Perform data management and documentation duties to ensure accuracy of records.
• Generate and prepare reports.
• Source for viable vendors and request for quotations.
• Liaise with internal and external stakeholders on projects to ensure timely delivery.
• Identify opportunities for the automation of day-to-day operational processes such as data collection and tracking.
• Design and implement automation solutions.
• Support ad-hoc duties and projects as assigned

What you'll need:

• Diploma in Computer Science or equivalent, polytechnic graduates are welcome to apply, but they must have at least 1 year of IT experience in similar field.
• Willingness and capacity to learn new skills and technology.
• Excellent verbal and written communication skills.
• Meticulous, excellent record keeping and documentation skills.
• Good customer service skills.
• Positive working attitude.
• Some background in IT will be an added advantage

Interested applicants: kindly submit your resume to