Assistant Reservations Manager - Singapore - PARK REGIS INVESTMENTS PTE. LTD.

Description

Reporting to the Revenue & Reservations Manager, the incumbent will be required to:

• Handle guest telephone and email inquiries, and improve guest experience score.
• Offer appropriate room types, price inclusions, upsell and handle price objections.
• Ensure all reservations are thoroughly reviewed prior to guest's arrival
• Review daily reservation booked, reservation cancelled, and arrival report
• Manage group block activities, e.g. cut-off dates, rooming lists, pick-up, wash, etc.
• Track sales and promotions, and provide feedback to Sales & Marketing departments.
• Manage department's roster, and guide team members in executing operational tasks.
• Advocate Revenue Management culture across all hotel departments
• Communicate rates, monitor call quality, and manage forecast, pick-up and actual revenue data.
• Promote working culture around the brand's five core values of Ownership, Excellence, Integrity, Empathy & The Art of Fun.