Retention Executive - Singapore - COMFORT TRANSPORTATION PTE LTD

Wei Jie

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Wei Jie

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Description
Lead a team to retain drivers from exiting the company

  • Oversee and ensure the contract renewal, retention daily / monthly KPI is met.
  • Analyze rental contract or join scheme data, Know your Customers (KYC) trends and recommend proposal to retain drivers.
  • Handling incoming requests from drivers ensure vehicle/payment issues are resolved both promptly and thoroughly
  • Continuously evaluate and identify opportunities to drive improvements
  • Escalations of daily operation issues to relevant department for followups
  • Any adhoc tasks as assigned

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