Executive Officer, Customer Care - Singapore - SP SERVICES LIMITED

SP SERVICES LIMITED
SP SERVICES LIMITED
Verified Company
Singapore

1 week ago

Wei Jie

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Wei Jie

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Description

What You'll Do:


  • Carry out supervisory duties to plan, assign and direct work to ensure daily operation efficiency, ensuring that regulatory and internal KPIs are met
  • Supervise team of frontline agents; Monitor, coach and guide staff in meeting individual KPIs
  • Identify and provide solutions to both customers' and team needs
  • Handle escalations and complaints
  • Any other adhoc duties as assigned

What You'll Need:


  • Degree from a recognized institute
  • At least 2 years of customer service management experience in customer facing role preferred
  • Strong organisational, analytical and effective problem solving skills
  • Strong communication skills, both written and verbal
  • Proven people management skills; able to build relationship with colleagues at all levels
  • Selfstarter. Possess professional, positive, cando attitude. Manage pressure effectively
Thank you for your interest in SP Group. You will be contacted if you are shortlisted for an interview.
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