Director, Product Management, Ap - Singapore - Mastercard

Mastercard

Verified Company

Singapore

3 weeks ago

Posted by:

Wei Jie

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Description

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible.

Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a

culture of inclusion

for all employees that respects their individual strengths, views, and experiences.

We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.

Job Title

Director, Product Management, AP

Who is MasterCard

What role do we play in the modern world? Are we an enabler of purchases or a facilitator for transactions? We play a much larger role in the world by enabling those that have no access to financial systems - every employee has the opportunity to be a part of something bigger and to change lives.

We have the technology, people and Brand to serve modern society. Today, we are a global tech company that connects everyone to endless possibilities, priceless possibilities.

OVERVIEW

The Dispute Management & Post Transaction Experience team as part of the Cyber & Intelligence Solutions (C&I) Group is managing cutting-edge technology and data analytics to provide Mastercard customers better capabilities in Dispute handing, Post Transaction Experience that reduces the friction, improves better fraud management strategies and enhances the end customer experience.

This is part of the overall vision to

Enable trust, compliance & securitybydesign across all our rails
Enable our customers to participate in the growth potential of the Digital commerce
Provide transaction transparency to consumers
Expand Mastercard's reach by providing direct relationships to Central Banks, Country Regulators, Payment Processors etc while deepening relationships with issuers and acquirers across the Asia Pacific region

Role

The three primary areas of responsibility include: (1) Management, alignment and execution of opportunities and challenges across Mastercard's associated lines of business, (2) Market Management and (3) Go-To-Market.

Management, alignment and execution of Mastercard's Post Transaction Experience and Dispute Management across line of business
Drive coordination of business and customer activities across teams, helping ensure transparency, communication and alignment to maximize revenue and customer satisfaction.
Identify and prioritize new opportunities to broaden the reach of Mastercom and Ethoca solutions
Market Management
Responsible for achievement of inyear and multiyear revenue targets.
Enhance customer experience and satisfaction by leveraging data insights, voice of the customer feedback to drive process and product enhancements.
Develop and maintain ongoing assessment of competitive landscape to inform sales strategy and future product roadmap.
Go-to-Market
Responsible for end to end management of Mastercom, Ethoca and Dispute management solutions across the AP region.
Serve as the SME in Post Transaction Experience and Dispute Management and support advanced sales opportunities asneeded.

All About You

A broad, crossfunctional view of payments, digital commerce, and dispute management with varying degrees of expertise on strategy, processes, governance and enabling technologies.
Digital Fraud management and Dispute Management experience at FIs and Processors a big plus
Strong product management or product marketing experience with excellent business acumen, strategic thinking, people management and relationship building skills
Experience translating strategies into product launches and implementation plans across multiple markets
Proven record of writing concise and accurate documentation with thorough attention to detail.
Excellent verbal communication, comfortable presenting, influencing and negotiating at senior management level, able to shift gears for audiences from different business disciplines of varying technical ability
Selfstarter with a strong work ethic and highly organized, holding self and others to high standards, able to work autonomously and as part of a team, fostering a positive team culture
Open and creative; comfortable with uncertainty in a changing/fast paced environment

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: