Client Support Specialist - Singapore - TECHNOLOGY SERVICES GROUP PTE. LTD.

TECHNOLOGY SERVICES GROUP PTE. LTD.

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

beBee Recruiter

Description

Are you seeking a challenging and fulfilling career in customer service and technical support? Do you possess exceptional communication skills and a genuine desire to assist others? If so, we have an exciting opportunity just for you

We are currently seeking two Support Specialists to join our dynamic team and deliver top-notch service to our clients through various channels.

As a Support Specialist, your responsibilities will include:

Responding to Telegram enquiries and chatbot queries promptly and efficiently.
Handling incoming calls and proactively following up with clients over the telephone.
Resolving issues and providing timely and professional solutions.
Escalating complex cases to the appropriate teams or departments.
Maintaining accurate records and documentation of customer interactions.

To thrive in this role, you should possess the following qualifications:

Confident, Proficiency and fluency in both written and spoken English.
Independent and responsible work ethic, accompanied by a sense of urgency.
Ability to work under pressure and multitask effectively in a fastpaced environment.
Prior experience in customer service or technical support is preferred but not required.
Proficiency and adept in using basic office tools like MS offices and Google workspaces.
Good to have familairity with tools like Zoho CRM ,Kixie and pipedrive will be a bonus

This is a night shift position from 10 pm to 8 am, which includes a shift allowance. You will be providing support to clients based in various countries outside Singapore. In addition to a competitive salary and benefits package, we offer ample opportunities for career growth and development.