- Manage operational accounts within the business unit, offering support from setup to issue resolution, order processing, and overall customer satisfaction
- Proactively engage with customers to ensure their needs are met
- Utilize enterprise tools like Oracle and Salesforce to enhance customer experience
- Cultivate and sustain relationships with assigned accounts
- Act as the voice of customers within Jeppesen, collaborating with internal teams to tailor products and services to meet airline requirements
- Develop and execute plans to protect and expand existing accounts
- Identify account issues and translate implicit needs into actionable requirements
- Secure revenue by renewing contracts and identifying process improvement opportunities
- Manage accounts receivable and prioritize collections efforts
- Ability to articulate clear and professional communications
- Proficiency in navigating complex processes and tools
- Minimum of 3 years' experience in the airline or aviation industry
- Customer-centric approach
- Preferably a Bachelor's Degree or equivalent experience
- Quick learner with adaptability to new systems and processes
- Collaborative mindset for working across diverse teams and backgrounds
- Fluency in English and Mandarin is an advantage
- Applicants must have the right to work in Singapore
- Compensation and benefits align with local market standards
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Aviall Boeing Inc. Singapore Full timeJob Description · Job Description · Jeppesen is looking for a Customer Relations Specialist to join the journey with us into the future of navigation based in Singapore For more than 80 years, Jeppesen, has made it possible for pilots and their passengers to safely and efficientl ...
Customer Relations Specialist - Singapur, Singapore - Boeing
Description
Description
Jeppesen is seeking a Customer Relations Specialist to join our team in Singapore. With a history of over 80 years, Jeppesen has been instrumental in ensuring safe and efficient air travel for pilots and passengers. As a global leader in aeronautical data, we are dedicated to innovating and providing cutting-edge navigation solutions for the aviation industry.
Summary
The Client Manager role involves representing various aspects of the business portfolio to customers, nurturing relationships, safeguarding revenue, identifying growth opportunities, and advocating for customer interests within the company.
Responsibilities
Basic Qualifications (Required Skills/Experience):
Preferred Qualifications (Desired Skills/Experience):
Relocation:
Relocation support is not available for this position. Candidates must reside locally or cover their relocation costs.
The employer will not sponsor employment visas for applicants.
Other job-related information
Join Boeing, the world's premier aerospace company, dedicated to pushing the boundaries of technology in commercial aviation, defense, and space systems. We are a team of visionaries, innovators, and problem-solvers, committed to creating a better future for all stakeholders.
Experience Level:
Individual Contributor - 3
Job Type:
Regular
Job Code:
KADSI3 (K27)