Guest Service Team Leader - Singapore - Pan Pacific Hotels Group

Pan Pacific Hotels Group

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

beBee Recruiter

Description

Singapore

PARKROYAL on Beach Road, Singapore

Rooms

Job Grade:

Full-time

As part of Pan Pacifc Hotels Group, PARKROYAL on Beach Road, a 346-room hotel, is perfectly located for business and leisure travellers in the city centre of downtown Singapore.

Relax and enjoy world-class restaurants, shopping and business convention facilities.

A stay at this wonderful Singapore hotel will always connect you to the best that Singapore has to offer and bring you unforgettable local experiences.

Our facilities include:

Ginger (all-day-dining), Si Chuan Dou Hua (fine dining chinese restaurant), Club 5 (Pub/Bar), Wellness Floor (pool, spa and gym) and world-class banquet facilities with the brand new The Ballrooms.

The Role

The incumbent will check in/out guests according to hotel procedures and ensure all guests' accounts are correct and settled upon check out.

Attend to all guests' enquiries and complaints and to ensure guests' satisfaction.

Primary Responsibilities:

Sell, register and assign rooms to incoming guests, ensuring that registration cards are filled up correctly. Check out departing guests as per procedures.
Inform relevant departments of arrival, room changes, check out and special arrangements.
Accepts reservation in the absence of Reservation Assistant.
Work closely with Duty Manager in tight house situation to ensure maximum utilization of rooms.
Assist walkin guests with alternative accommodation in event of a full house situation.
Record in Communication Book any unusual happenings and important matters for followup.
Liaise with Duty Manager or Front Office Supervisor regarding any complaints.
Perform cashiering and maintain a complete record of guests' account.
Check all guests' bills before presentation to guest upon check out.
Collect or charge all monies due to the hotel to the respective travel agents or companies.
Declare all shortages or excess to Accounts Department.
Attend to all requests and requirements from guests promptly and handle complaints tactfully.
To ensure all guests preferences are met to the best of our ability and strive to "Make Guest Happy".
Create a positive first impression to guests with regards to corporate image
Read entries in Communication Book and ensure all instructions and tasks assigned are followup.
Guest Services Executive will assist to train/buddy new Guest Services Agent.
Ensure procedures and policies on city ledger are followed.
To be aware of all VIP arrivals and departures, especially corporate guests.
Ensure all GHA Members are met up by Duty Manager and benefits are explained upon check in.
To undertake any other reasonable assignment by the Duty Manager and Front Office Manager, as and when required.

Talent Profile

Minimum GCE 'O" Level
Possess a minimum of 12 years experience in Front Office
Proficient in Microsoft Office and preferably with experience in using OPERA System
Very high adminstrative and planning skills
High standard of accuracy and excellent time management
Excellent Written & Spoken English
Meticulous with attention to details

How to Apply

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