Officer, Centre Support - Singapore
Only for registered members Singapore
1 month ago
* This salary range is an estimation made by beBee
Job summary
We offer rewarding careers that prioritise your growth and well-being. As a People First organisation, we empower you to thrive and make a meaningful impact.
The Clerical Officer, Customer Engagement, Fees & Audit manages customers (parents) and stakeholder communications and/or provides administrative support for fees collection and audit.
Responsibilities
- Handle inbound calls, emails, and other communication channels;
- Provide information and assess customer needs.
- Escalate queries and concerns to stakeholders within timelines.
- Ensure accuracy in verbal and written communication with internal teams.
- Achieve service level agreements (SLAs) for response and resolution times.
- Report issues to supervisors or team members as needed.
- Track and collate data for reporting.
Fees Collection Support
- Collaborate with Centre Leaders on fees reconciliation.
- Support in audit investigations
- Support in write-off request submissions.
- Generate monthly reports for management and Centres.
- Track and collate data for reporting.
Collaboration & Stakeholder Support
- Adhere to schedules and ensure compliance with company policies and procedures, and regulatory requirements.
- Collaborate and participate in projects, initiatives, and other tasks as assigned.
- Cover partner duties as needed.
Job description
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