Euc Lead - Singapore - ZENTACT SYSTEMS PTE. LTD.

ZENTACT SYSTEMS PTE. LTD.
ZENTACT SYSTEMS PTE. LTD.
Verified Company
Singapore

1 week ago

Wei Jie

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Wei Jie

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Description

Position:
EUC Lead

Duration:
Permanent
**Location: Singapore

**Job description:

Requirements:


  • Diploma/Degree in Computer Science of equivalent
  • At least 9 10 years' experience in developing, implementing and maintaining IT systems
  • Experience in mass EUC deployment for building relocation, renovation projects and new setup implementation
  • Certification in ITIL, MCSE preferred Strong vendor management skills & Team Leading experience

Implement IT Support Service Plans:


  • Lead the implementation of support services across the organisation
  • Define best practices and Service Level Agreements for the support function
  • Establish performance and reporting measures to provide an effective and efficient level of service
  • Identify actions to maintain or improve levels of service
  • Advise the business on IT support metrics and capabilities
  • Plan installation of hardware equipment, software and maintenance agreements
  • Recommend acquisition of new technology and software

Provide Incident Resolution Guidance:


  • Analyse enquiries to identify recurring user problems, recommend solutions, and to identify areas where service can be improved
  • Respond to more complex, escalated enquiries from team members
  • Evaluate results of investigation reviews
  • Develop problem solving guidelines, checklists, or other materials to assist staff to respond to user problems that are recurring or routine
  • Oversee team management including budgets, forecasting, work allocations and staffing
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