Sales Operations Specialist - Singapore - MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD

Description

Roles & Responsibilities

Responsibilities:

• Support APAC business through best-in-class operations across revenue planning & sales enablement
• Develop subject matter expertise in processes & systems e.g. client set up, contract & incentives approval, revenue attribution, billing & invoicing, tagging & data cleaning, etc.
• Help the sales team understand how to navigate systems, handle day-to-day escalations and troubleshooting with speed & accuracy
• Design and evolve SOP for standard processes by applying critical problem solving skills to identify improvement areas in current processes & systems and propose solutions
• Develop operational metrics and reporting to unlock insights and analyze operational success and pain points
• Work closely with cross-functional teams, own communication and stakeholder management

Qualifications:

• At least 2 years of experience working in a fast-paced, operational environment
• Bachelor degree is a minimum, preferably in a quantitative field
• Familiarity with major sales CRM platforms (i.e. SalesForce), Order Management Systems (i.e. Operative, FatTail, Prisma, etc.) and Ads Platforms is a plus
• Excellent communication and interpersonal skills
• Ability to prioritize multiple projects and tasks and manage time effectively

Tell employers what skills you have

CRM
Advertising
Analytical Skills
revenue planning
Customer Experience
Online Advertising
Operations
Customer Support
Salesforce
B2B advertising
Invoicing
Sales Process
Project Management
Sales Operations
SMB
Stakeholder Management
Sales Enablement