Change Manager - Singapore - Standard Chartered

Standard Chartered

Verified Company

Singapore

6 days ago

Posted by:

Wei Jie

beBee Recruiter

Description

Job:
Sustainability & Sustainable Finance

Primary Location:
Asia-Singapore-Singapore

Schedule:
Full-time

Employee Status:
Permanent

Posting Date: 15/Feb/2024, 7:14:14 PM

Unposting Date:
Ongoing

JOB SUMMARY

Standard Chartered has announced ambitious targets to reach netzero carbon emissions from its financed activity by 2050, including interim 2030 targets for the most carbonintensive sectors. The Bank has also announced plans to mobilise USD300 billion in green and transition finance by 2030.
We are looking for a Change Manager who is passionate about sustainability/ESG to provide Change Management expertise to design, implement and support operating model and process changes with end users from Corporate, Commercial and Institutional Banking (CCIB). This role works in tandem with Product Owners to drive change delivery and implementation across various ESG Technology initiatives.

RESPONSIBILITIES

Business

Drive the communication and engagement strategy:

Stakeholder identification, assessment and engagement across locations and functions (front office, operations, risk, compliance)
Communications plan development and execution to drive awareness, understanding and support across a broad range of global stakeholders
Ensure effective messaging and stakeholder involvement throughout the change lifecycle

Design and implement training programs:

Training planning, needs assessment, content preparation
Training delivery to equip employees across impacted stakeholder groups with the necessary skills and knowledge to navigate changes seamlessly

Support a variety of Operational Readiness outcomes:

User Access Management
User Acceptance Testing
Country compliance requirements
Postgo live support

Processes

Deliver Operating Model design outcomes, including:

Definition of future state design across people, process, technology and information
Collaborative problem solving across fronttoback stakeholder groups to successfully identify and improve/resolve process painpoints
Support Process Owners and SME teams in development of system guidance and detailed work instructions to support end users

Deliver Change Impact Assessment:

Collaborate with crossfunctional teams to assess and articulate impacts between current and target state
Identify change management needs across impacted business units, and potential risks
Develop and manage response plans to identified business impacts, ensuring they are adequately addressed through appropriate means (design uplifts, training, communications, engagement, business readiness activities, etc.)

People & Talent

Lead through example and build the appropriate culture and values. Work in collaboration with business stakeholders and product team members.

Risk Management

Identify projects key risks and issues, and to implement effective mitigation plans.

Governance

Report and present projects progress through governance forums.

Regulatory & Business Conduct

Display exemplary conduct and live by the Group's Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

Chief Sustainability Office / Sustainable Finance team
ESG Product Owners
ESG Technology Lead
CCIB Client Coverage Team
CCIB Business Development Team
8+ years of experience relevant experience with at least 3 years of change or project management experience.
Process design and change management / business implementation experience at scale either global or regional delivery, supporting multiple impacted business functions
Demonstrable experience of using structured change management approaches in large scale delivery to bring the target state "to life" for users on the ground
Excellent written, communication and presentation skills; able to effectively engage, influence and manage senior business stakeholders
Eye for detail and excellent problem solving and analytical skills, able to bring clarity and structure to areas of ambiguity
Strong individual contributor with proactive working style; able to take initiative, identify opportunities and work with mínimal management oversight
Bachelor's degree in Business, Management, or related field; advanced degree preferred.
Proven experience as a Change Manager in the banking or financial sector
Experience implementing changes in Environmental Social & Governance (ESG) framework or related processes
Certification in change management (e.g. Prosci)