Description
Job Summary:
Salary
S$6,000 - S$7,500 / Monthly
Job Type
Seniority
Mid
Years of Experience
At least 3 years
Tech Stacks
WebSphere Oracle T SQL Microsoft IIS UNIX Java HTML JavaScript SQL.NET CSS
Roles:
- Manage and direct the daytoday operations of IT services.
- Manage outsourced vendors and inhoused contractors to meet the delivery and operation needs of IT services.
- Manage change request, service request and production support issues and ensure service levels are met;
- Review system designs and technical specifications to ensure all requirements are captured to meet system objectives
- Review post production issues and identify root cause and work with vendors on preventive measures;
- Plan, execute and support system implementation, software/hardware upgrades and security patches;
- Measure, monitor and continuously improve performances of IT services;
Requirements:
- Bachelor or higher degree in IT or equivalent
- Experience in incident management, problem management, release management, root cause analysis and deployment.
- Understand SDLC and experience working with business users, various IT teams and vendors.
- Knowledge of web languages (e.g. HTML/CSS, JavaScript);
- Positive attitude and able to work under pressure;
- Excellent technical troubleshooting skills;
- Selfdriven, creative and teamoriented person with good interpersonal skills;
- Sound understanding of the technical aspects of systems integration in an environment with diverse technology;
- Strong communication skills and ability to influence to gain consensus from multiple stakeholders when required;
- Possess strong information acquisition, analytical and problem solving skills;
- Good organization skills and able to work with mínimal supervision in a rapidly changing environment;
- Certification or formal training in ITIL will be an added advantage
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