Description
Ops Support Executive, EUC & Svc Desk:
Date:9 Apr 2024
Location:
Singapore, Singapore
Company:
Singtel Group
_We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated._
As an IT Support Engineer, the broad area of your job responsibilities will cover the following:
- Perform End User Support
- Client Management
- Perform troubleshooting for client platform related problems.
- Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
- Perform service request related to client platforms.
- Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
- Involve in client platform implementation/upgrade project.
- Perform followup with vendor on replacement of hardware.
- Perform asset management & update asset records.
- Perform user account management (eg. Create password, reset & delete)
- Perform local server administration to facilitate software distribution & patch management service.
- Manage client platform implementation / upgrade project.
- Ensure deliverables meet service level requirement. Propose and implement action plan when required.
- Established facility management standards/best practices to ensure operation consistency across project / facility management teams.
- Submit progress reports
- Preferably with 1 or more years related experience in Technology Administration. Some network knowledge will be an advantage
- Computer literacy in MS Office
- Proficiency in Technology will be added advantage
- Independent, resourceful, resultoriented individuals with a "cando" attitude
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