Field Service Engineer - Singapur, Singapore - Boston Scientific

Description

Key Responsibilities

• Provide technique training to team and supplier around ASEAN.
• Partner Boston Scientific appointed service providers for technical support of all capital equipment, inclusive of equipment distributed through appointed channel partners.
• Provide level two service support related to maintenance, field action, recalibration, upgrade, and repair for the local installed base.
• Involve the project team in planning (or Plan with the team, not for the team)
• Responsible for customer satisfaction with BSC equipment performance and services.
• Reporting all service activities in approved Service Management Systems and meeting key performance indicators.
• Responsible for monitoring, organizing, and maintaining personal trunk stock, tools & test measurement equipment, and spare parts.
• Administer service contract opportunities and collaborate with the sales team to drive local contract adoption.
• Responsible for local capital equipment-related program management.
• Ensures awareness and compliance with applicable standard operating procedures to meet, comply, and champion all quality and regulatory commitments of Boston Scientific.

Quality System Requirements

In all actions, demonstrates a primary commitment to patient safety and product quality by maintaining compliance with the Quality Policy and all other documented quality processes and procedures.

For those individuals who supervise others, the following statements are applicable:

• Assures that appropriate resources (personnel, tools, etc.) are maintained to assure Quality System compliance and adherence to the BSC Quality Policy.
• Establishes and promotes a work environment that supports the Quality Policy and Quality System.

Requirements

• Diploma/ Degree in biomedical, electronic, electrical, or related engineering field.
• Minimum of 8, or more years of working experience in medical electrical equipment field service and service contract sales.
• Experience in customer care and diversity culture.
• Experience with broader equipment (example: Ultrasound, Laser) &. networking is an advantage.
• Knowledge and experience of safe working practices on live equipment on high voltages
• Fluent in both written and spoken English.
• Basic computer knowledge of MS Office.
• Good communication skills, customer-oriented, independent, and self-motivated.
• Willing to do domestic & International travel extensively.
• Medically fit to handle occasion heavy lifting.

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn't just business, it's personal. And if you're a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you